We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Thunderbird keeps crashing every few minutes @ shutdownhang | libpthread-2.19.so@0xc414 CAUSE: Enigmail?

  • 8 svar
  • 1 har dette problem
  • 3 visninger
  • Seneste svar af mSys-mislav

more options

Hi there.

My thunderbird keeps crashing every few minutes for unknown reason. It was working just fine for more then a year, so I'm not sure what is causing the latest problem - either some corrupted email or latest update.

When I run it, it works abour minute or two and then if you try to click on anything = not working, need to close it and when I do close it - process is still running in the background and the only way to launch TB again is to kill the process and then start it, as if you don't do that, I get an error that TB is already running.

That being said, here are the crash reports: bp-c5909d09-5ca8-4010-ac8a-e8ab22160226 bp-f227309c-48c5-47de-a928-8b7512160225 bp-6d4f05ee-62a1-4561-b45c-944b42160225 bp-9a16cf2d-ae76-4d8b-8f1d-1e4792160225

Anyone can help? Thanks

Hi there. My thunderbird keeps crashing every few minutes for unknown reason. It was working just fine for more then a year, so I'm not sure what is causing the latest problem - either some corrupted email or latest update. When I run it, it works abour minute or two and then if you try to click on anything = not working, need to close it and when I do close it - process is still running in the background and the only way to launch TB again is to kill the process and then start it, as if you don't do that, I get an error that TB is already running. That being said, here are the crash reports: bp-c5909d09-5ca8-4010-ac8a-e8ab22160226 bp-f227309c-48c5-47de-a928-8b7512160225 bp-6d4f05ee-62a1-4561-b45c-944b42160225 bp-9a16cf2d-ae76-4d8b-8f1d-1e4792160225 Anyone can help? Thanks

Ændret af Wayne Mery den

Valgt løsning

mSys-mislav,

I am VERY interested in your situation with enigmail. Please tell us ...

Have you definitely determined the cause of your crashes to be enigmail? And have you find a bug report?

Læs dette svar i sammenhæng 👍 0

Alle svar (8)

more options

This issue is confused, as the crash is caused only on shutdown. It is triggered by a 60 second hang.

So in your case we are back to the initial hang that is causing you to try to shut down Thunderbird.

Have you tried restarting without add-ons? it is on the help menu.

more options

It might look as it's on shutdown, but it's not. After few minutes I can't click on anything.

I am testing now without addons / and will try to enable one by one.

more options

It seems like Enigmail is making problem. Was working just fine with previous versions of TB.

Any idea what could be making problems?

more options

I suggest you ask in the Enigmail community. They are very active. I would also appreciate if you could relay any information you get. If there is an issue with Enigmail it would be good to know about it

more options

Valgt løsning

mSys-mislav,

I am VERY interested in your situation with enigmail. Please tell us ...

Have you definitely determined the cause of your crashes to be enigmail? And have you find a bug report?

more options

Hi there Wayne.

Yes indeed, enigmail is causing the problems - however, I've sent them an email, but still didn't get any response at all. Because of that, for now, my enigmail is completely disabled.

more options

You might actually be experiencing is a hang. But I don't see any crash or hang bugs filed that match your description at https://sourceforge.net/p/enigmail/bugs/search/?q=hang+%7C%7C+crash

Strongly suggest file a bug report at https://www.enigmail.net/index.php/en/support/reporting-defects and post the bug# here. Thanks

more options

I received a message last week that it's pending admin approval, something like that.

I will check it out once again when and come back to you after Easters. Meanwhile, enjoy the weekend and thanks for help/suggestions.