Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I can't access Firefox

Bearbun
Bearbun
more options

I can't get access to Firefox, my default browser.When I click on the Firefox icon, a pop-up message appears. 'Your Firefox profile cannot be loaded. It may be missing or inaccessible.'

This has been the case for three days now. I've tried system restore repeatedly - no change. I've tried re-installing Firefox. Apparently it goes through ok, but then, when I try to open it, up comes that message again. I've tried uninstalling AGV security, in case that is what is blocking access, and then re-installing Firefox. Same result. This is really bugging me. Can anyone help?

I can't get access to Firefox, my default browser.When I click on the Firefox icon, a pop-up message appears. 'Your Firefox profile cannot be loaded. It may be missing or inaccessible.' This has been the case for three days now. I've tried system restore repeatedly - no change. I've tried re-installing Firefox. Apparently it goes through ok, but then, when I try to open it, up comes that message again. I've tried uninstalling AGV security, in case that is what is blocking access, and then re-installing Firefox. Same result. This is really bugging me. Can anyone help?

Alle svar (1)

the-edmeister
the-edmeister
  • Moderator
more options

Have gone thru this KB article? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible