Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Forabout four months, I have not been able to sign in to verizonwireless with FF. IE works, but I hate it!

  • 3 svar
  • 2 har dette problem
  • 1 visning
  • Seneste svar af FredMcD

cwiese3
cwiese3
more options

When attempting to sign on, the site accepts my username, but rejects the sign-on after I enter my password. I've gone thru the password-reset routine several times, but it doesn't change the result. For about the same length of time, I've been having a weird problem with the site for chase.com, but only when I try to make an online payment. I can sign on, review my account, etc. and all is fine. I try to make a payment, and the site just starts acting strange, and I can never get the payment recognized. Chase support people have no help whatsoever. Again, IE works. I've always got the latest version of FF (and everything else, I think) installed.

When attempting to sign on, the site accepts my username, but rejects the sign-on after I enter my password. I've gone thru the password-reset routine several times, but it doesn't change the result. For about the same length of time, I've been having a weird problem with the site for chase.com, but only when I try to make an online payment. I can sign on, review my account, etc. and all is fine. I try to make a payment, and the site just starts acting strange, and I can never get the payment recognized. Chase support people have no help whatsoever. Again, IE works. I've always got the latest version of FF (and everything else, I think) installed.

Alle svar (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted.

  • Rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use this button to go to the current Firefox profile folder:

cwiese3
cwiese3 Spørgsmålsstiller
more options

No change. Yet. I was unable to follow the instructions near the end to rename or delete the three cookies files, because the files were in use by FF (of course). 

Sometimes I long for the days of PC-DOS... but not for long!
FredMcD
FredMcD
more options

Open the Firefox profile folder. Then Close Firefox. Now delete the files.