Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

when we sent a mail, it is not saving into the sent box.... how to resolve it

  • 1 svar
  • 3 har dette problem
  • 3 visninger
  • Seneste svar af Toad-Hall

more options

when we sent a mail, it is not saving into the sent box.... how to resolve it

Pls find below the error message

" There was an error saving the message to Sent. Retry?"

when we sent a mail, it is not saving into the sent box.... how to resolve it Pls find below the error message " There was an error saving the message to Sent. Retry?"

Alle svar (1)

more options

For IMAP:

First check those folders are subscribed to see. right click on Mail account name and click on 'subscribe' to see list. OR File > subscribe Confirm the folders are selected.

Then check Account Settings are set up correctly: note; for gmail account - see lower down.

via Menu Bar: 'Tools' > 'Account Settings' > 'Copies & Folders' for the IMAP account via Mail Toolbar: 'Menu icon' > 'Options' > 'Account Settings' > 'Copies & Folders' for the IMAP account

when sending messages automatically:

  • Select: 'Place a copy in'
  • Select: 'Other' and 'Sent' on imap mail account (the server Sent folder might be called something similar eg: Sent Items)
  • Click on 'OK' to save changes to Account Settings.

Is this a gmail imap account? If yes, then make following changes: On the Copies & Folders tab in the When sending messages, automatically section:

  • Place a copy in > leave unchecked

gmail auto inserts into Sent, so not necessary to state it otherwise you get two copies.

  • click on OK when done.

Confirm settings are now correct and tell me if this is a gmail account. Please report back on results.

Ændret af Toad-Hall den