Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

downloaded new version of FlashPlayer and only have a blank page with Safe Finder text box open instead of traditional Firefox page and text box

  • 2 svar
  • 1 har dette problem
  • 3 visninger
  • Seneste svar af James

transom215
transom215
more options

since I downloaded a new version of FlashPlayer only a blank page with a Safe Finder text box appears instead of traditional Firefox page with its textbox and features below it.

since I downloaded a new version of FlashPlayer only a blank page with a Safe Finder text box appears instead of traditional Firefox page with its textbox and features below it.

Alle svar (2)

philipp
philipp
  • Moderator
more options

hello, this sounds like a problem possibly caused by adware on your system.

  1. please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. you could also try to refresh firefox
  3. run a scan with malwarebytes anti-malware for mac: https://www.malwarebytes.com/mac/

Remove a toolbar that has taken over your Firefox search or home page

James
James
  • Moderator
  • Top 10 Contributor
more options

Also if you download Flash Player from https://get.adobe.com/flashplayer/ you have to be careful when downloading for Windows.

Below is a example of the "Optional Offers" served with the Windows version if left checked before download.

Ændret af James den