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45.5.1 cannot writebnew messsages, cannot open contacts...

roberto21350
roberto21350
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All of a sudden, clicking on Write new message, reply, forward etc is ignored by thunderbird (i.e. nothing happens). Found a solution in internet (starting bin safe mode and eliminating lightning ext): in safe mode, "write" etc are working. Getting back to regular (no safe mode) I get the same behavior. In addition, also clicking on "address book" nothing happens. I don't know what works and what doesn't,at the moment. If I close the application, it does not start again: i.e., clicking on it nothing happens. Accessing Task Manager, there is a process running (thunderbird 32 bit): if I delete that process, then I am able to start thunderbird again, but always without the possibility of writing, forwarding etc. Note that until a few hours ago everything was working fine. Any idea about what could have happened?

All of a sudden, clicking on Write new message, reply, forward etc is ignored by thunderbird (i.e. nothing happens). Found a solution in internet (starting bin safe mode and eliminating lightning ext): in safe mode, "write" etc are working. Getting back to regular (no safe mode) I get the same behavior. In addition, also clicking on "address book" nothing happens. I don't know what works and what doesn't,at the moment. If I close the application, it does not start again: i.e., clicking on it nothing happens. Accessing Task Manager, there is a process running (thunderbird 32 bit): if I delete that process, then I am able to start thunderbird again, but always without the possibility of writing, forwarding etc. Note that until a few hours ago everything was working fine. Any idea about what could have happened?

Alle svar (7)

christ1
christ1
  • Top 25 Contributor
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Are you actually using Lightning, or can you live without it?

roberto21350
roberto21350 Spørgsmålsstiller
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I can live without lightning , in fact I removed it completely. The problem is still here. I downloaded and reinstalled 45.5.1, but nothing changed. I am beginning to worry a lot.

christ1
christ1
  • Top 25 Contributor
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Thunderbird safe mode disables add-ons. What other add-ons (extensions) are installed?

Ændret af christ1 den

roberto21350
roberto21350 Spørgsmålsstiller
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Following add-ons are present:

Remind it reminder fox reply monitor ThunderPEC

I will try to disable all of them and reenable one at a time, verifying the behavior. I will come back to you Thank you for your interest

roberto21350
roberto21350 Spørgsmålsstiller
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OK, here I am. I started TB with all extensions enabled, and verified that indeed write new message, forward etc did NOT work. I disabled all extensions. All functions were back to normal. So, one or more of the extensions HAD to be responsible. Unfortunately, I enabled the extensions one at a time, verifying each time the functions: every time they worked normally, and even with all extensions enabled, they were still working. I can't say I am satisfied with this result, but now everything seems to work fine again. Thanks for your attention.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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there are occasions where simply starting in safe mode appears to reset something and clear errors. unfortunately we can not work out what it is resetting

roberto21350
roberto21350 Spørgsmålsstiller
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Maybe true but, as I said in previous posts, starting in safe mode had no effect. Here, I started in normal mode, and activated the add-ons one at a time,,, Anyhow, now it is working again: in case of other strangeness, I will be back. Thanks for your attention