Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

when I go to re-open some of my recent emails they appear completely scrambled and unreadable - esp if from a hotmail account - not all emails are affected.

  • 1 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af christ1

barnowlet
barnowlet
more options

Suddenly I find that some of my older emails (within last 2 months) when re-opened are completely scrambled- and may contain snippets seemingly from another email. This seems to esp apply to emails from Hotmail accounts. I recently updated Norton anti-virus - is this the culprit?

Suddenly I find that some of my older emails (within last 2 months) when re-opened are completely scrambled- and may contain snippets seemingly from another email. This seems to esp apply to emails from Hotmail accounts. I recently updated Norton anti-virus - is this the culprit?

Valgt løsning

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

I recently updated Norton anti-virus - is this the culprit?

That's quite possible. It is therefore recommended not to let anti-virus software scan the Thunderbird profile folder. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Læs dette svar i sammenhæng 👍 0

Alle svar (1)

christ1
christ1
  • Top 25 Contributor
more options

Valgt løsning

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

I recently updated Norton anti-virus - is this the culprit?

That's quite possible. It is therefore recommended not to let anti-virus software scan the Thunderbird profile folder. http://kb.mozillazine.org/Profile_folder_-_Thunderbird