Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

reply arrow not showing up

  • 1 svar
  • 1 har dette problem
  • 2 visninger
  • Seneste svar af sfhowes

RootCellarCH
RootCellarCH
more options

Recently, the purple arrow that appears next to messages when they have been replied to has not been showing up. It shows for some messages and not others and sometimes it shows up but then disappears. Similarly, starred messages become unstarred without being clicked. This causes a lot of confusion for our business because we cannot be sure that we are replying to all of our clients.

Recently, the purple arrow that appears next to messages when they have been replied to has not been showing up. It shows for some messages and not others and sometimes it shows up but then disappears. Similarly, starred messages become unstarred without being clicked. This causes a lot of confusion for our business because we cannot be sure that we are replying to all of our clients.

Alle svar (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

I have some accounts that have the same problem you see - and others that work properly. It seems to depend on the nature of the IMAP server configuration - some handle the reply/starred flags and some don't.

One workaround is to right-click a received (or any other) message, Open Message In Conversation, to see the entire thread, and check if a reply has been made.

Another option is to have the reply saved in the same folder as the original message:

https://addons.mozilla.org/en-US/thunderbird/addon/copy-sent-to-current/