Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

WIN 10 & IE Edge won't let me download/install firefox what do i need to do?

dwilli228
dwilli228
more options

When I try to download Firefox Edge gives me two options "open" and "save". When I open the file it says it can't open and to re-try which never works and when I choose save it saves a notepad file on my desktop which doesn't do anything either. ANy help would be appreciated!

When I try to download Firefox Edge gives me two options "open" and "save". When I open the file it says it can't open and to re-try which never works and when I choose save it saves a notepad file on my desktop which doesn't do anything either. ANy help would be appreciated!

Alle svar (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you try downloading a "full" installer from the following page:

https://www.mozilla.org/firefox/all/

And when you are downloading an .exe file, I suggest always choosing Save (not Open or Run). That ensures that your antivirus has an opportunity to inspect the file before you open it.

dwilli228
dwilli228 Spørgsmålsstiller
more options

Thank you for your response! I finally got it to download through Internet Explorer but Edge still refuses to do anything... I actually tried both open and save but neither would work. At least now I can not have to use IE or Edge anymore!!!!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Sounds good. I think there is a setting somewhere in Windows 10 or maybe in Edge about downloading unofficial programs (not from the Microsoft store) if you need to use Edge for that in the future.