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I can't seem to add my Vistaprint email address to Thunderbird.

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AnnaNield
AnnaNield
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I recently changed my website service provider from WordPress to Vistaprint. But the email address is still the same as it's my business address. But for some reason I can't re-add it onto Thunderbird. I used to have the email address on there when the website was via WordPress, but now it won't let me put it on again. I know it works with Vistaprint emails because I have my other business one on there as well. Because I have two businesses that I need to keep an eye on equally, it's been really convenient in the past to have both of them on Thunderbird. But now I have to keep flipping between Thunderbird for one and Vistaprint's Webmail service for the other. And their layout is really not user friendly. I've tried everything I can find on Thunderbird to add it and have deleted the old account. But still can't get it to work and I'm getting quite frazzle by it now. If anyone could throw any light on what I need to do with this, that would be great.

I recently changed my website service provider from WordPress to Vistaprint. But the email address is still the same as it's my business address. But for some reason I can't re-add it onto Thunderbird. I used to have the email address on there when the website was via WordPress, but now it won't let me put it on again. I know it works with Vistaprint emails because I have my other business one on there as well. Because I have two businesses that I need to keep an eye on equally, it's been really convenient in the past to have both of them on Thunderbird. But now I have to keep flipping between Thunderbird for one and Vistaprint's Webmail service for the other. And their layout is really not user friendly. I've tried everything I can find on Thunderbird to add it and have deleted the old account. But still can't get it to work and I'm getting quite frazzle by it now. If anyone could throw any light on what I need to do with this, that would be great.

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Zenos
Zenos
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AnnaNield said

…now it won't let me put it on again…
How does it let you know you can't do this? Are there any error messages or warnings?

An email address is unique. There is only allowed to be one account at any time associated with an email address. So you can not have two instances of the one account in Thunderbird. Therefore this changeover from one provider to another while retaining an address can be quite challenging.

Unless your providers are willing to help out and transfer data for you (ker-ching!), it falls to you to safeguard your data. That would usually mean removing the messages from the original account, doing the changeover to the new provider, then putting back any messages you want in the new account. In Thunderbird, the Local Folders account is a useful place to store your orphaned messages.