Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

I lost my bookmarks due to a cleaning software. When I tried to import the last backup (JSON file), I get the message: Unable to process the backup file.

  • 1 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af Shadow110

more options

After a cleaning software did its job, all my bookmarks disappeared. I checked my Profile folder, I found places.sqlite not corrupted, I found a JSON file created after cleaning job, and I tried to use Import Backup, Restore from file. I pointed to the last JSON file, but I got the message Unable to process the backup file.

I use version 61.0.1 Quantum.

After a cleaning software did its job, all my bookmarks disappeared. I checked my Profile folder, I found places.sqlite not corrupted, I found a JSON file created after cleaning job, and I tried to use Import Backup, Restore from file. I pointed to the last JSON file, but I got the message Unable to process the backup file. I use version 61.0.1 Quantum.

Valgt løsning

Hi, yes it does do that.

try this to get data out of the corrupted json https://www.jeffersonscher.com/res/scrounger_json.html

fyi for the future, save as HTML, mine are from 1995 and email them to your online email for storage.

Please let us know if this solved your issue or if need further assistance.

Læs dette svar i sammenhæng 👍 0

Alle svar (1)

more options

Valgt løsning

Hi, yes it does do that.

try this to get data out of the corrupted json https://www.jeffersonscher.com/res/scrounger_json.html

fyi for the future, save as HTML, mine are from 1995 and email them to your online email for storage.

Please let us know if this solved your issue or if need further assistance.