Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

"Loading" gives blank page when I hit "What New" under Help. Then times out.

  • 2 svar
  • 1 har dette problem
  • 5 visninger
  • Seneste svar af NJoldtimer

NJoldtimer
NJoldtimer
more options

That is just the first issue. That happens all the time. The second case is when I click on (or load) an email that has been downloaded from the POP server. The attached email may take around a minute to load. The status bar is completely green but nothing displays for a minute or so. This occurs with maybe 1 out of 50 emails. It is repeatable.

That is just the first issue. That happens all the time. The second case is when I click on (or load) an email that has been downloaded from the POP server. The attached email may take around a minute to load. The status bar is completely green but nothing displays for a minute or so. This occurs with maybe 1 out of 50 emails. It is repeatable.

Alle svar (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Then still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.

NJoldtimer
NJoldtimer Spørgsmålsstiller
more options

I was ready to try your suggestion. The machine was in the same state as yesterday. No reboot. Three major applications open (Thunderbird, Chrome and Excel). But first I decided to recheck the rendering of the same message. Maybe Friday the 13th is my lucky day. Both issues (Whats New and email display) worked perfectly today. So I'll save your suggestion for the next time. Thanks.