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can't get rid of "search.hdownloadmyinboxhelper.com" pop up when starting Firefox

  • 4 svar
  • 1 har dette problem
  • 7 visninger
  • Seneste svar af calphil1

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I don't want that site snooping on Firefox...Windows 10 and Office 365

I don't want that site snooping on Firefox...Windows 10 and Office 365

Valgt løsning

Hello calphil1,

Unfortunaltely you're dealing with a browser hijacker, malware that you of course will want to get rid of.

Go to the Firefox menu (≡) => Add-ons => Extensions and remove anything that looks unfamiliar or suspicious.

Do the same in Windwos Control Panel.

Next step : run malwarescans - further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Also see : https://malwaretips.com/blogs/remove-search-hdownloadmyinboxhelper-com/

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Alle svar (4)

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Sounds like virus and you need to go online with a different Browser to find a way to remove it. Otherwise you need to take in to a computer shop to remove it. This request isn't a Firefox problem.

Ændret af WestEnd den

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Valgt løsning

Hello calphil1,

Unfortunaltely you're dealing with a browser hijacker, malware that you of course will want to get rid of.

Go to the Firefox menu (≡) => Add-ons => Extensions and remove anything that looks unfamiliar or suspicious.

Do the same in Windwos Control Panel.

Next step : run malwarescans - further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Also see : https://malwaretips.com/blogs/remove-search-hdownloadmyinboxhelper-com/