thanks for providing some crash ids - did you manually adjust your system's page file settings? if yes please restore them to their default and let the system manage the size of the page file... https://lifehacker.com/understanding-the-windows-pagefile-and-why-you-shouldnt-5426041

in addition you might want to go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser - this shouldn't be directly be related to those crashes but improves the performance of firefox.

Hi philipp, Thank you. it works. However, I still get one crash ( see below the crash report).

Please advise.

Thanks

bp-4c27ea4a-e355-4a96-a040-2dbf50190319 18/03/2019, 9:40 p.m.

bp-4c27ea4a-e355-4a96-a040-2dbf50190319 Signature: OOM | small

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0 March 19, 2019

https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

Hi FredMcD,

I did. however, it still crash. Once crash, unable to restore.

bp-da0c0688-5912-4847-be84-9b86f0190320 20/03/2019, 12:33 a.m. Thanks,

Louis

Product Firefox Release Channel release Version Build ID 20190225143501 (2019-02-25) Buildhub data OS Windows 10 OS Version 10.0.17763

bp-da0c0688-5912-4847-be84-9b86f0190320 Signature: OOM | small

Very odd report, not showing the version number.

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Hi FredMcD, I find Mozilla firefox folder under program files, Mozilla maintenance folder under program files (x86) and Mozilla folder under ProgramData. My question is that do I need to uninstall all above folders? Moreover, Do I need to uninstall the Firefox by programs and features first and then remove the above folders?

I attached a firefox crash error message screen shot happened while I am typing this email. The crash make the pc dark screen. I have to reboot the computer to restore firefox.

Thanks,

Louis

If you use the Uninstall, something could be left behind.

Just follow the instructions I posted above. Remove ONLY what I listed.

Hi FredMcD, I have followed your instruction to reinstall Firefox. Firefox run OK for 5 hours and crash exactly same as last time. Firefox unable to restart after crash and the error message from window is exactly the same as last time ( see the screenshot I sent you last message). Computer graphic driver unable to start after crash that make the screen black out. I have to reboot the computer in order to write and send this report. According to the error message the crash may cause by the insufficient page memory to run the Firefox.

Below is the Firefox crash report :

bp-73fc27bf-5b95-40c7-8bde-da0c40190321 20/03/2019, 9:55 p.m.

Please advise what is next step to fix the issue.

Thanks,

Louis

I called for more help.

Product Firefox Release Channel release Version 66.0 Build ID 20190314174725 (2019-03-14) Buildhub data OS Windows 10 OS Version 10.0.17763

bp-73fc27bf-5b95-40c7-8bde-da0c40190321 Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

Hi FredMcD,

Thanks for your quick response and following up the case.

Please let me know the update ASAP.

Thanks,

Louis

Hi FredMcD,

I want to follow up whether you get any update and solution of my case.

Thanks, Louis

FredMcD said

I called for more help.

---

Product Firefox Release Channel release Version 66.0 Build ID 20190314174725 (2019-03-14) Buildhub data OS Windows 10 OS Version 10.0.17763

bp-73fc27bf-5b95-40c7-8bde-da0c40190321 Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

I'll call again. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0.1 March 22, 2019

Hi FredMcD,

I did update latest version 66.01 however, it does not help to fix my problem.

Thanks,

Louis

Can you post the last crash report?

Hi FredMcD,

bp-51af3902-c725-4144-bbf0-431f10190322 22/03/2019, 12:22 a.m.

That report shows: Product Firefox Release Channel release Version 66.0 on Fri, 22 Mar 2019 07:19:15 GMT

Hi FredMcD,

Firefox 66.0.1does not able to get a report record for my lastest crash because the computer was blue screen and restarted. I will send you one if I get it again.

Thanks,

Louis

Hi FredMcD,

Firefox 66.01 and the program Photoshops element organizer both crashed at the same time after running 3 hours. Firefox did not create a crash report as usual and it can be restore to the last tab. I did not know why firefox was not able to create a crash report as usual. I think the photoshops program may run out all the page file memory and cause firefox and photoshop element both crash.

Would you able to troubleshooting the issue without the crash report?

Thanks, Louis

Check with Photoshops support. Maybe they can help.

Hi FredMcD,

I finally got the latest firefox 66.02 crash report after firefox ran 6 hours with photoshop elements. After crash firefox did not able to restore and kept crash.

p-09215d19-c280-400b-9607-3c7250190403 02/04/2019, 10:59 p.m. View bp-6971474b-ab37-4147-b0a8-31f3b0190403 02/04/2019, 10:57 p.m. View bp-15cd0f3c-bd87-4faf-8e81-bc8a80190403 02/04/2019, 10:57 p.m. View bp-7cf26a94-61b1-41de-a958-8bd320190403 02/04/2019, 10:53 p.m. View bp-6e6d9002-3fc9-47d2-adbe-030440190403 02/04/2019, 10:53 p.m.

Please help to identify the issue.

Thanks, Louis