Yesterday Firefox started to immediately crash on startup
Like the Title says, Firefox started to crash on startup. When I try to start Firefox I get the windows massage "Firefox stopped working" with the following details:
Problemsignatur:
Problemereignisname: APPCRASH Anwendungsname: firefox.exe Anwendungsversion: 71.0.0.7275 Anwendungszeitstempel: 5de4f320 Fehlermodulname: StackHash_8867 Fehlermodulversion: 0.0.0.0 Fehlermodulzeitstempel: 00000000 Ausnahmecode: c0000005 Ausnahmeoffset: 000000003722012a Betriebsystemversion: 6.1.7601.2.1.0.256.1 Gebietsschema-ID: 1031 Zusatzinformation 1: 8867 Zusatzinformation 2: 886729e84bb05c15f1d466676a664448 Zusatzinformation 3: c433 Zusatzinformation 4: c4330bc0c0f3791a31bfa79ebbc414a6
I used Firefox for Years without Problem and Have no idea why it doesn't work anymore. Removing and reinstalling Firefox didn't help.
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Hi sallythecat, sorry to hear about this problem.
At least two issues have been identified for startup crashes in Firefox 71 on Windows:
(1) Old files from Comodo security software
Firefox may crash instantly with older versions of this file present:
C:\Windows\system32\iseGuard64.dll
(2) Old Logitech camera driver software
I don't know the file name to look for but you would want to update the software. https://support.mozilla.org/questions/1274407
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Valgt løsning
Hi sallythecat, sorry to hear about this problem.
At least two issues have been identified for startup crashes in Firefox 71 on Windows:
(1) Old files from Comodo security software
Firefox may crash instantly with older versions of this file present:
C:\Windows\system32\iseGuard64.dll
(2) Old Logitech camera driver software
I don't know the file name to look for but you would want to update the software. https://support.mozilla.org/questions/1274407
Thank you very much for your help.
Deleting the iseGuard64.dll did the trick