Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

want to Restore old data in new device

  • 1 svar
  • 1 har dette problem
  • 47 visninger
  • Seneste svar af Paul

more options

I had an firefox sync account in my old device. It was syncing regularly. Now I am using a new laptop and my old device is not with me. Today I've tried to sync firefox data using previous email, and I have to use "forgot password" option. Firefox provided me new password via resetting process. But there is a new profile. My old data is not restoring.

How can I recover my old profile in new device and restore data without my old device?

I had an firefox sync account in my old device. It was syncing regularly. Now I am using a new laptop and my old device is not with me. Today I've tried to sync firefox data using previous email, and I have to use "forgot password" option. Firefox provided me new password via resetting process. But there is a new profile. My old data is not restoring. How can I recover my old profile in new device and restore data without my old device?

Alle svar (1)

more options

Hi

Firefox Sync is not designed to be used as online storage, but to sync data between devices. When you changed your password you cleared any data that was being syncced.