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Recaptcha not displaying

missshelleymae
missshelleymae
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I am trying to login into my account on Payhip, an online store platform. On the login page, there is no recaptcha box. I log in. On the next page, I get an error saying I didn't confirm I'm not a robot. I can log in just fine on my phone. This is happening in the web browser. I contacted Payhip and they say there's nothing they can do, on their end the recaptcha is working just fine, it's done through Google. They told me to log in another day and see if it clears up. It hasn't. I cleared cookies, I used the site in troubleshooting mode (same problem), I turned off enhanced tracking protection to see if I was blocking something, and again, nothing changed. Any ideas, anyone?

I am trying to login into my account on Payhip, an online store platform. On the login page, there is no recaptcha box. I log in. On the next page, I get an error saying I didn't confirm I'm not a robot. I can log in just fine on my phone. This is happening in the web browser. I contacted Payhip and they say there's nothing they can do, on their end the recaptcha is working just fine, it's done through Google. They told me to log in another day and see if it clears up. It hasn't. I cleared cookies, I used the site in troubleshooting mode (same problem), I turned off enhanced tracking protection to see if I was blocking something, and again, nothing changed. Any ideas, anyone?

Alle svar (4)

TyDraniu
TyDraniu
  • Top 25 Contributor
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Can you attach URL of said page?

missshelleymae
missshelleymae Spørgsmålsstiller
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https://payhip.com/

TyDraniu
TyDraniu
  • Top 25 Contributor
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I can't see any captcha there in Ms Edge.

That page looks exactly the same in both browsers.

missshelleymae
missshelleymae Spørgsmålsstiller
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Yes, that's the problem. And it doesn't always happen either. I tried to log in every day last week and kept getting the message about not checking the no robot box, and yesterday, all of the sudden, I was able to log in and access my account. And now, today, it's doing it again--locking me out.