Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Amazon Prime video

  • 3 svar
  • 0 har dette problem
  • 3 visninger
  • Seneste svar af cor-el

petermountford
petermountford
more options

Since upgrading to OS Ventura, my iMac can't stream Prime videos on Firefox. My Mac Book has no problem on the same Amazon Prime account. If I use Safari on the iMac, it works fine. Anyone else had this problem?

Since upgrading to OS Ventura, my iMac can't stream Prime videos on Firefox. My Mac Book has no problem on the same Amazon Prime account. If I use Safari on the iMac, it works fine. Anyone else had this problem?
Vedhæftede skærmbilleder

Alle svar (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Did you try with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

It works on my mac running 10.13.6. see screenshot

petermountford
petermountford Spørgsmålsstiller
more options

Thanks, I will give that a try, but my MacBook on Monterey 12.6 has no problem with Prime video streaming. It's my iMac on Ventura 13.1 that no longer works. And it's an odd error message, see screenshot, don't you think?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure you have updated the Widevine plugin to the latest version (4.10.2557.0).

  • Tools -> Add-ons -> Plugins

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.