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Unable to delete IMAP folder

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  • Seneste svar af overthemoon

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I'm using the latest version of Thunderbird 115.2.0 (32-bit), and and cannot delete an additional folder that I have created. I've tried a right-click and choosing Delete, or highlighting and pressing Delete, and confirming the 'Are you sure' popup, but receive another popup which says that the folder does not exist. I tried deleting the relevant msf file in my Profile directory, but it just gets re-created when I re-start Thunderbird. It's not a problem, but why can't I delete it?

I'm using the latest version of Thunderbird 115.2.0 (32-bit), and and cannot delete an additional folder that I have created. I've tried a right-click and choosing Delete, or highlighting and pressing Delete, and confirming the 'Are you sure' popup, but receive another popup which says that the folder does not exist. I tried deleting the relevant msf file in my Profile directory, but it just gets re-created when I re-start Thunderbird. It's not a problem, but why can't I delete it?
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My suggestion is to logon to website and delete first from there.

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I never thought of that, but still no luck!

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I logged in to Virgin Media and someone else on the Forum had exactly the same problem. At first, they couldn't figure it out, but then offered a try-out which worked.

The solution was: In webmail try the following workaround to deleted these folders: select a folder that cannot be deleted select ☰ > Add new folder and then Save; default folder name is fine for purpose of workaround select ☰ > Delete, to delete folder than previously could not be deleted, and Delete to confirm select Trash, then ☰ > Empty trash and Empty folder to confirm

After that, I was able to Delete the Folder from within Thunderbird.