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emails on new account on second machine won't login with identical information

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After getting help from you to delete all Thunderbird data on my old laptop (Many thanks David!) I successfully installed a new copy of the software. I copied all the information that my desktop p.c. uses to collect my emails but the new Thunderbird on my laptop will not accept the server and logon information. "Thunderbird failed to find the settings for your email account" They work without any problems with Thunderbird on my PC. There does not seem to be an option to manually set up the server information. I have tried both POP3 and IMAP but neither work. Any help welcome.

After getting help from you to delete all Thunderbird data on my old laptop (Many thanks David!) I successfully installed a new copy of the software. I copied all the information that my desktop p.c. uses to collect my emails but the new Thunderbird on my laptop will not accept the server and logon information. "Thunderbird failed to find the settings for your email account" They work without any problems with Thunderbird on my PC. There does not seem to be an option to manually set up the server information. I have tried both POP3 and IMAP but neither work. Any help welcome.

Alle svar (6)

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it may help if you post your account's incoming and outgoing settings or a screenshot of the setup pane if that is where the error is happening.

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Here are the settings on my PC that work. I copied them (several times) into the new laptop version with no success.

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It would be better to see the screenshots on new laptop where error is happening.

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I haven't done enything but suddenly I am receiving emails on my laptop but I am unable to reply. I sent an eamil from my gmail account but when I tried I tried to replyto it I got the error "Sending of message failed. An error accurred while sending mail. The mail server responded: sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1). Please check the message recipient "ken.uk.smith@gmail.com" and try again.

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I still think that sharing screenshots from the laptop's incoming and outgoing setup panes may prove useful.

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I apologise for the delay in my reply! I am away from home and unable to deal with your request. I have had to move to my old gmail account in order to overcome the mysterious problem of the smtp server being rejected. I will deal with this when I get back home next week. Thanks for your patience.

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