Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Profile data missing

  • 2 svar
  • 0 har dette problem
  • 25 visninger
  • Seneste svar af cor-el

Riquelme87
Riquelme87
more options

Hello.Today i did a format on my PC.I tried to log in on my account which i have been using many years now and i miss pressed my password.i did reset my password and loged in the account only to find out that my account contains nothing of my saved bookmarks,pages,passwords etc.please help me. i have data that i need..

Hello.Today i did a format on my PC.I tried to log in on my account which i have been using many years now and i miss pressed my password.i did reset my password and loged in the account only to find out that my account contains nothing of my saved bookmarks,pages,passwords etc.please help me. i have data that i need..

Alle svar (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Yes. IMHO a terrible Mozilla policy. Sorry. https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it

Nyttig?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you reset the password for the Mozilla account because you do not remember this password, then that will remove all data stored on the Sync server because this password is used to encrypt your data locally before it is uploaded to the Sync server and only this password or a possible recovery key you created earlier can decrypt this data.

Nyttig?

Stil et spørgsmål

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.