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Netflix and Peacock video has stopped working (but I can still hear the audio). Same issue on Chrome and Safari.

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  • Seneste svar af cor-el

alexanderdominitz
alexanderdominitz
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I decided to download Firefox and make it my default browser, so I downloaded it and followed some recommendations I found online for configuring security settings...but for the life of me I can't remember what those are.

Weeks later, I decide to watch Peacock, but the error message says I need to disable my ad blocker. I search for an ad blocker in the extensions but can't find one, so I start disabling other extensions like Facebook Container...but to now avail. I follow all the usual online steps--clearing my cache, restarting the application, restarting my computer, etc--but nothing works. I have the same error with Netflix, and switching to another browser yields the same result. So it must be something wrong with my system.

Can you help?

I decided to download Firefox and make it my default browser, so I downloaded it and followed some recommendations I found online for configuring security settings...but for the life of me I can't remember what those are. Weeks later, I decide to watch Peacock, but the error message says I need to disable my ad blocker. I search for an ad blocker in the extensions but can't find one, so I start disabling other extensions like Facebook Container...but to now avail. I follow all the usual online steps--clearing my cache, restarting the application, restarting my computer, etc--but nothing works. I have the same error with Netflix, and switching to another browser yields the same result. So it must be something wrong with my system. Can you help?

Alle svar (2)

markwarner22
markwarner22
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If this happens across browsers then you need to take it to a computer shop to find out what the cause is.

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cor-el
cor-el
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You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

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