We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

I cannot complete the update download for some reason. Do I need to open something to allow for the download to complete?

  • 1 svar
  • 2 har dette problem
  • 1 visning
  • Seneste svar af cor-el

more options

I try (on several occasions) to connect with the server to download updates, but the "bar" just keeps twirling without success. Consequently, I am unable to get the updates.

I try (on several occasions) to connect with the server to download updates, but the "bar" just keeps twirling without success. Consequently, I am unable to get the updates.

Alle svar (1)

more options

If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.