Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

[SOLVED] Firefox won't let me access my online banking

  • 3 svar
  • 4 har dette problem
  • 2 visninger
  • Seneste svar af Inspector86

Inspector86
Inspector86
more options

Hi,

I have a desktop icon for my online banking on my desktop for one click service. All I have to do is click, Sign In and I am there.

Lately my computer has been in the shop for shutting off problems. I just got it back and tried to access my bank account through the icon (and also by bypassing the desktop icon, too by going directly to the website and trying to sign on from there) with no access.

I sign in my username and it takes me to a page that says: Service Error We could not proceed because of the following error(s): Messaging error occurred. If sending a reply please remove any non-keyboard characters from your response as replies cannot contain special characters.

I don't know what this is talking about.

When I try using Internet Explorer to try and sign in to my bank, I am able to do so.

This tells me that Firefox is somehow blocking me. Can anyone help me fix this problem? Firefox used to do this just fine (allow me access to me bank). 

Thank you.
Hi, I have a desktop icon for my online banking on my desktop for one click service. All I have to do is click, Sign In and I am there. Lately my computer has been in the shop for shutting off problems. I just got it back and tried to access my bank account through the icon (and also by bypassing the desktop icon, too by going directly to the website and trying to sign on from there) with no access. I sign in my username and it takes me to a page that says: Service Error We could not proceed because of the following error(s): Messaging error occurred. If sending a reply please remove any non-keyboard characters from your response as replies cannot contain special characters. I don't know what this is talking about. When I try using Internet Explorer to try and sign in to my bank, I am able to do so. This tells me that Firefox is somehow blocking me. Can anyone help me fix this problem? Firefox used to do this just fine (allow me access to me bank). Thank you.

Ændret af cor-el den

Alle svar (3)

Inspector86
Inspector86 Spørgsmålsstiller
more options

I solved the problem. On the Tools tab, I needed to Clear Recent History first. This allowed the Sign In process to work.

How do I mark this question as solved?

Ændret af Inspector86 den

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I've edited the title of this thread and have added [SOLVED] to it.
Unfortunately you can't mark your own post as a solution of a thread to indicate that.

Inspector86
Inspector86 Spørgsmålsstiller
more options

Thanks a bunch!