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Sync is not activating on my new PC - Missing account name

neuralvibrance
neuralvibrance
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I had Firefox 6.0.2 set up on a previous PC build. I used the Sync tool within to back up my settings before reformatting. I created an account and was given a Sync key and I backed that key up. I reformatted my machine, installed a new copy of Firefox, and have had no luck gaining access to my Sync account.

I have verified that the Sync account works via the https://account.services.mozilla.com/ website, as I can log in there with no trouble.

I have followed these steps: 1) Clicked Options 2) Chose Sync 3) Clicked Set up Firefox Sync 4) Clicked "Connect" under "I already have a Firefox account" 5) Clicked "I don't have this device with me" 6) Put in my account name and password that I used to log into the account services site listed above. 7) Selected "Firefox Sync Server" 8) Pasted an exact copy of my Sync key into the Sync key field 9) Clicked Next

The system attempts to connect to the Sync server (by what I can tell) and then fails with the error "Missing account name". I would like to be able to connect to the Sync site to get all my settings back.

I had Firefox 6.0.2 set up on a previous PC build. I used the Sync tool within to back up my settings before reformatting. I created an account and was given a Sync key and I backed that key up. I reformatted my machine, installed a new copy of Firefox, and have had no luck gaining access to my Sync account. I have verified that the Sync account works via the https://account.services.mozilla.com/ website, as I can log in there with no trouble. I have followed these steps: 1) Clicked Options 2) Chose Sync 3) Clicked Set up Firefox Sync 4) Clicked "Connect" under "I already have a Firefox account" 5) Clicked "I don't have this device with me" 6) Put in my account name and password that I used to log into the account services site listed above. 7) Selected "Firefox Sync Server" 8) Pasted an exact copy of my Sync key into the Sync key field 9) Clicked Next The system attempts to connect to the Sync server (by what I can tell) and then fails with the error "Missing account name". I would like to be able to connect to the Sync site to get all my settings back.

Alle svar (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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There ave been problems reported with Sync.

See:

neuralvibrance
neuralvibrance Spørgsmålsstiller
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Thank you for the notification, cor-el. While I found the information helpful, I didn't necessarily consider it a solution. I attempted Sync usage again last night and it has apparently worked. My copy of Firefox on my new installation now has all of the Sync data it should.

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