Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

We have a brand new MAC, and the software update Firefox 3.6.24 keeps popping up, and we did the update, but the it keeps coming, how do I get rid of this popup?

  • 1 svar
  • 2 har dette problem
  • 1 visning
  • Seneste svar af cor-el

more options

Our old computer crashed, and this update firefox kept coming up before it crashed and although we tried to download it, it never downloaded. We bought a new MAC days ago, and had the old computer hard drive downloaded onto the new computer, and this pop up is still coming up. We currently have on the new computer Mozilla 5.0 firefox 3.6.12 and the popup came, and we did the download but it will not upgrade. How do I get rid of the update or download it successfully. Thanks very much.

Our old computer crashed, and this update firefox kept coming up before it crashed and although we tried to download it, it never downloaded. We bought a new MAC days ago, and had the old computer hard drive downloaded onto the new computer, and this pop up is still coming up. We currently have on the new computer Mozilla 5.0 firefox 3.6.12 and the popup came, and we did the download but it will not upgrade. How do I get rid of the update or download it successfully. Thanks very much.

Alle svar (1)

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.