Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

FROZE while checking add-ons for compatibility from firefox 9 to 10... WONT OPEN

  • 2 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af sothavok

more options

i opened firefox 9 and it brought up a tab that was seeing if my old add-ons would work with firefox 10... in the process my window froze so i closed it

ever since then it wont open no matter if i hold shit and start it.... even if i completely reinstall it into a new folder it still wont open

any clue?

i opened firefox 9 and it brought up a tab that was seeing if my old add-ons would work with firefox 10... in the process my window froze so i closed it ever since then it wont open no matter if i hold shit and start it.... even if i completely reinstall it into a new folder it still wont open any clue?

Alle svar (2)

more options

You can try to clean install a fresh copy after uninstalling the present version via Windows Control Panel Programs and Features. While uninstalling make sure to choose deleting the preferences and folders. Please also see this regarding problems with security software.

To backup important info which can be restored later, please see this. Some of the important files could be places.sqlite which holds the bookmarks and history, key3.db + signons.sqlite which are needed to restore the saved passwords etc.

Firefox Profile Folder & Files

Firefox Latest

more options

google chrome just grabbed everything from my saved information from firefox and i have all my bookmarks and everything... i think ill just stick to chrome since it hasnt crashed on me yet... thanks though

bye firefox