Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I can't access "Manage Account" in Firefox Sync

  • 2 svar
  • 7 har dette problem
  • 4 visninger
  • Seneste svar af merrillgi

merrillgi
merrillgi
more options

I set up Firefox Sync on 4 devices - three Windows PC computers (standard user accounts on all three) and one Android smartphone. The initial syncs all went fine, but I ran into real problems when I also tried to sync Firefox in my administrative account on one of my PCs. This attempt failed, and now syncs aren't happening for any of my devices, even when I execute a "Sync Now," and the "Manage Account" button has disappeared from all of the Sync Options dialog boxes (the same box that is reached when the "Set Up Sync..." menu command is given) on all of my computers, no matter what I do, so I can't get to my Recovery Key. When I do "Set Up Sync..."/"I have an account"/"Sync Options", the Device Name is correct for all my computer's accounts, even the administrative account I tried to set up, and my Android phone keeps saying that my device is being synched on a regularly basis (although only with data already on the server, not with data from any of my other devices), so my Sync account shows some signs of life. I'm wondering how I get Sync working again?

I set up Firefox Sync on 4 devices - three Windows PC computers (standard user accounts on all three) and one Android smartphone. The initial syncs all went fine, but I ran into real problems when I also tried to sync Firefox in my administrative account on one of my PCs. This attempt failed, and now syncs aren't happening for any of my devices, even when I execute a "Sync Now," and the "Manage Account" button has disappeared from all of the Sync Options dialog boxes (the same box that is reached when the "Set Up Sync..." menu command is given) on all of my computers, no matter what I do, so I can't get to my Recovery Key. When I do "Set Up Sync..."/"I have an account"/"Sync Options", the Device Name is correct for all my computer's accounts, even the administrative account I tried to set up, and my Android phone keeps saying that my device is being synched on a regularly basis (although only with data already on the server, not with data from any of my other devices), so my Sync account shows some signs of life. I'm wondering how I get Sync working again?

Alle svar (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can find the sync account password and the sync (recovery) key in the password manager on computers where a sync account with a specific e-mail address has been set up.

Look for:

  • chrome://weave (Mozilla Services Password)
  • chrome://weave (Mozilla Services Encryption Passphrase)
merrillgi
merrillgi Spørgsmålsstiller
more options

I use Secure Login (Firefox extension) for my password manager rather than Firefox's own password manager.

Also, although it would be very nice to be able to recover my Recovery Key, I don't know how far that would go towards solving my basic problem, getting Sync back up and working again.

Thanks for the reply.