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Dalšne informacije

Firefox crashes

  • 5 wótegrona
  • 3 maju toś ten problem
  • 5 naglědow
  • Slědne wótegrono wót moebiusg

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the program crashes automatically without allowing startup , even in Safe Mode . This has happened since the last update . The error report is sent via the same address of my account .

the program crashes automatically without allowing startup , even in Safe Mode . This has happened since the last update . The error report is sent via the same address of my account .

Wubrane rozwězanje

The crash report flagged these programs;

nvwgf2um.dll = NVIDIA Compatible D3D10 Driver


Check for upgrades for this.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Toś to wótegrono w konteksće cytaś 👍 1

Wšykne wótegrona (5)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Thank you for the prompt service, here follows the IDs: bp-c341213b-94aa-4ce9-b776-fca6d2150407 bp-6b9d3d9a-70bf-48d7-8d9b-a8adc2150407 bp-c42c2c77-11fe-4d76-87c6-313642150407 bp-c41c691d-4bd5-4d3e-ade8-e5fc32150407 bp-9fdbdd16-8db9-408c-8e8b-fdb6c2150407

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

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Wubrane rozwězanje

The crash report flagged these programs;

nvwgf2um.dll = NVIDIA Compatible D3D10 Driver


Check for upgrades for this.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Thanks, the video driver upgrade solved the problem.