Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

When I try to upload an image of a check to my bank, a repeating circle of dashes appears but when I use IE the image of the check appears on my bank's site..

davidpressmanesq
davidpressmanesq
more options

When I try to upload an image of a check to my bank to deposit it, a repeating circle of dashes appears on my bank's site and continues endlessly, so I can't make the deposit. I.e., the image of the check won't upload. But when I use Internet Explorer the image of the check appears in about a second on my bank's site so I can make the deposit. I have a Dell XPS 8700 desktop running Windows 8.1.

When I try to upload an image of a check to my bank to deposit it, a repeating circle of dashes appears on my bank's site and continues endlessly, so I can't make the deposit. I.e., the image of the check won't upload. But when I use Internet Explorer the image of the check appears in about a second on my bank's site so I can make the deposit. I have a Dell XPS 8700 desktop running Windows 8.1.

Wšykne wótegrona (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
davidpressmanesq
davidpressmanesq Pšašaŕ
more options

Thanks for your help. I tried bypassing the cache, clearing the cache, removing the cookies and starting in safe mode, but the image of the check still would not upload.