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Cannot connect to any smtp server

  • 4 wótegrona
  • 6 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót csolomon

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My OS is ubuntu 14.10 LTS, I am using Thunderbird version 38.4.0. I have 2 accounts, a gmail account and an office365 mail account. Up until yesterday I was able to send and receive emails on both accounts, however now it fails with the following error:

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.googlemail.com failed. The server may be unavailable or is refusing Outgoing server (SMTP) connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

(Or a similar message when connecting to the office 365 smtp server.)

I have restarted the computer, confirmed the server addresses, reset the passwords, confirmed I can ping the servers.

Any assistance would be greatly appreciated.

Thanks

Chris

My OS is ubuntu 14.10 LTS, I am using Thunderbird version 38.4.0. I have 2 accounts, a gmail account and an office365 mail account. Up until yesterday I was able to send and receive emails on both accounts, however now it fails with the following error: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.googlemail.com failed. The server may be unavailable or is refusing Outgoing server (SMTP) connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. (Or a similar message when connecting to the office 365 smtp server.) I have restarted the computer, confirmed the server addresses, reset the passwords, confirmed I can ping the servers. Any assistance would be greatly appreciated. Thanks Chris

Wubrane rozwězanje

Your server settings for Gmail look good. I'm not really familiar with Office365, but they're probably ok as well.

Is there any external firewall or proxy you have to go through? Do you have Internet access from that machine at all?

What's suspicious that both accounts fail at the same time. So my best guess is that the cause is rather external, and not Thunderbird.

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (4)

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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

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As requested, here is my troubleshooting information:


 Application Basics
   Name: Thunderbird
   Version: 38.4.0
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0
   Profile Directory: Open Directory
             (Local drive)
   Application Build ID: 20151125201005
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) outlook.office365.com:993, SSL, passwordCleartext
     OUTGOING: smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
 Extensions
   Lightning, 4.0.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
   Provider for Google Calendar, 1.0.4, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.background_color: #000000
     browser.display.document_color_use: 2
     browser.display.foreground_color: #FFFFFF
     browser.display.use_document_colors: false
     extensions.lastAppVersion: 38.4.0
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: b32b4ffe-00cf-4814-a3f1-5e0340aac7c
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1450315423
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.librhythmbox-itms-detection-plugin: 0
     plugin.state.libtotem-cone-plugin: 0
     plugin.state.libtotem-gmp-plugin: 0
     plugin.state.libtotem-mully-plugin: 0
     plugin.state.libtotem-narrowspace-plugin: 0
 Graphics
     Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Desktop
     Vendor ID: Intel Open Source Technology Center
     Device ID: Mesa DRI Intel(R) Haswell Desktop
     Driver Version: 3.0 Mesa 10.1.3
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: cairo
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.10
     4.10.10
     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS Util
     3.19.2.1
     3.19.2.1
     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
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Wubrane rozwězanje

Your server settings for Gmail look good. I'm not really familiar with Office365, but they're probably ok as well.

Is there any external firewall or proxy you have to go through? Do you have Internet access from that machine at all?

What's suspicious that both accounts fail at the same time. So my best guess is that the cause is rather external, and not Thunderbird.

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Ah, yes - I just went and checked with IT - something was sending so much we got blacklisted, so they blocked all SMTP outgoing messages, and put a proxy in place. (Would have been nice if they had sent around an email. Oh well.)

Thanks for your help!