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Why can't I log into one specific website?

  • 2 wótegronje
  • 1 ma toś ten problem
  • 11 naglědow
  • Slědne wótegrono wót cor-el

slayrton
slayrton
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I am trying to log onto unh.instructure.com. I was one the phone with the websites support team for one hour and they couldn't help me. My internet provider couldn't help, and staples won't help. I'm getting a message saying "Secure Connection Failed....cannot be shown because the authenticity of the received data could not be verified." I have followed all of the directions in the firefox forums and I have tried to find a customer support phone number for firefox.

I am trying to log onto unh.instructure.com. I was one the phone with the websites support team for one hour and they couldn't help me. My internet provider couldn't help, and staples won't help. I'm getting a message saying "Secure Connection Failed....cannot be shown because the authenticity of the received data could not be verified." I have followed all of the directions in the firefox forums and I have tried to find a customer support phone number for firefox.

Wšykne wótegrona (2)

FredMcD
FredMcD
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I used your link and had no problem.

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored.

If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.