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Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Just changed from adsl to fibre optics now when sending emails it won't send saying the messages timed out? Help!

  • 4 wótegrona
  • 3 maju toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót Zenos

eccvette
eccvette
more options

I use Thunderbird exclusively. Just had the ISP change me over from wired adsl to fibre optics. Before everything was working albeit slowly. Now cannot send emails as I get an error dialogue box stating the server has "timed out". To my knowledge nothing has changed. Have tried comparing my desk top (machine with the problem) to my notebook which is OK. All setting look the same to me.

Stumped.

I use Thunderbird exclusively. Just had the ISP change me over from wired adsl to fibre optics. Before everything was working albeit slowly. Now cannot send emails as I get an error dialogue box stating the server has "timed out". To my knowledge nothing has changed. Have tried comparing my desk top (machine with the problem) to my notebook which is OK. All setting look the same to me. Stumped.

Wšykne wótegrona (4)

Zenos
Zenos
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Could you post your settings please?

To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help);
  • Choose Troubleshooting Information;
  • Clear the check box labelled Include account names;
  • Use the button Copy to clipboard to select and copy all the text;
  • Paste this in your post.

You may delete all the stuff about fonts and printers, but please don't remove any of the details about servers.

Wót Zenos změnjony

eccvette
eccvette Pšašaŕ
more options

Application Basics

Name: Firefox Version: 46.0 Build ID: 20160421124000 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0


Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Firefox Hello Version: 1.2.6 Enabled: true ID: loop@mozilla.org

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0 Enabled: true ID: firefox@getpocket.com

Name: Skype Version: 8.1.0.9134 Enabled: true ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Graphics

Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) Driver Date: 8-17-2015 Driver Version: 10.18.10.4276 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: Yes Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.blockautorefresh: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160421124000 browser.startup.homepage: http://yahoo.com/ browser.startup.homepage_override.buildID: 20160421124000 browser.startup.homepage_override.mstone: 46.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 46.0 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 46.0 gfx.crash-guard.d3d11layers.deviceID: 0x0166 gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4276 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0166 gfx.driver-init.driverVersion: 10.18.10.4276 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: http://www.bing.com/search?FORM=SKY2DF&PC=SKY2&q= media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1463053607 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1458064807 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160421124000 media.gmp-manager.lastCheck: 1463053535 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1463053607 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 0 print.printer_HP_Deskjet_5520_series.print_bgcolor: false print.printer_HP_Deskjet_5520_series.print_bgimages: false print.printer_HP_Deskjet_5520_series.print_duplex: 1515870810 print.printer_HP_Deskjet_5520_series.print_edge_bottom: 0 print.printer_HP_Deskjet_5520_series.print_edge_left: 0 print.printer_HP_Deskjet_5520_series.print_edge_right: 0 print.printer_HP_Deskjet_5520_series.print_edge_top: 0 print.printer_HP_Deskjet_5520_series.print_evenpages: true print.printer_HP_Deskjet_5520_series.print_footercenter: 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ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

eccvette
eccvette Pšašaŕ
more options

had to post twice due to excess length?


Name: Firefox Hello Version: 1.2.6 Enabled: true ID: loop@mozilla.org

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0 Enabled: true ID: firefox@getpocket.com

Name: Skype Version: 8.1.0.9134 Enabled: true ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Graphics

Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) Driver Date: 8-17-2015 Driver Version: 10.18.10.4276 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: Yes Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.blockautorefresh: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160421124000 browser.startup.homepage: http://yahoo.com/ browser.startup.homepage_override.buildID: 20160421124000 browser.startup.homepage_override.mstone: 46.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 46.0 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 46.0 gfx.crash-guard.d3d11layers.deviceID: 0x0166 gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4276 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0166 gfx.driver-init.driverVersion: 10.18.10.4276 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: http://www.bing.com/search?FORM=SKY2DF&PC=SKY2&q= media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1463053607 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1458064807 media.gmp-gmpopenh264.version: 1.5.3 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print.printer_Samsung_CLX-6200_Series_PCL6.print_margin_left: 0.5 print.printer_Samsung_CLX-6200_Series_PCL6.print_margin_right: 0.5 print.printer_Samsung_CLX-6200_Series_PCL6.print_margin_top: 0.5 print.printer_Samsung_CLX-6200_Series_PCL6.print_oddpages: true print.printer_Samsung_CLX-6200_Series_PCL6.print_orientation: 0 print.printer_Samsung_CLX-6200_Series_PCL6.print_page_delay: 50 print.printer_Samsung_CLX-6200_Series_PCL6.print_paper_data: 1 print.printer_Samsung_CLX-6200_Series_PCL6.print_paper_height: 11.00 print.printer_Samsung_CLX-6200_Series_PCL6.print_paper_name: print.printer_Samsung_CLX-6200_Series_PCL6.print_paper_size_type: 0 print.printer_Samsung_CLX-6200_Series_PCL6.print_paper_size_unit: 0 print.printer_Samsung_CLX-6200_Series_PCL6.print_paper_width: 8.50 print.printer_Samsung_CLX-6200_Series_PCL6.print_plex_name: print.printer_Samsung_CLX-6200_Series_PCL6.print_resolution: 1515870810 print.printer_Samsung_CLX-6200_Series_PCL6.print_resolution_name: print.printer_Samsung_CLX-6200_Series_PCL6.print_reversed: false print.printer_Samsung_CLX-6200_Series_PCL6.print_scaling: 1.00 print.printer_Samsung_CLX-6200_Series_PCL6.print_shrink_to_fit: true print.printer_Samsung_CLX-6200_Series_PCL6.print_to_file: false print.printer_Samsung_CLX-6200_Series_PCL6.print_unwriteable_margin_bottom: 0 print.printer_Samsung_CLX-6200_Series_PCL6.print_unwriteable_margin_left: 0 print.printer_Samsung_CLX-6200_Series_PCL6.print_unwriteable_margin_right: 0 print.printer_Samsung_CLX-6200_Series_PCL6.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1463576127 services.sync.lastSync: Thu May 12 2016 15:44:59 GMT+0400 (Arabian Standard Time) services.sync.numClients: 1 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1461756526 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC

NSSSMIME Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC

NSSSSL Expected minimum version: 3.22.3 Basic ECC

Zenos
Zenos
more options

Ah. You have sent us your Firefox settings. We need them from Thunderbird.

As I said in the earlier post, "You may delete all the stuff about fonts and printers…"

Trimming out the fonts and printers bits should get it down to a more manageable size.