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  • 8 wótegrona
  • 3 maju toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót christ1

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Hi,

I am totally new here, so please bear with me.

I installed a new network card in my desktop pc, and when starting Thunderbird my emails were all gone!

I still have my old profile and I know where it is: C:\Users\Arnold\AppData\Roaming\Thunderbird\Profiles\a6mpa2ma.default

I checked profile.ini and the profile listed is correct.

How do I get Thunderbird to find my profile again?

Hi, I am totally new here, so please bear with me. I installed a new network card in my desktop pc, and when starting Thunderbird my emails were all gone! I still have my old profile and I know where it is: C:\Users\Arnold\AppData\Roaming\Thunderbird\Profiles\a6mpa2ma.default I checked profile.ini and the profile listed is correct. How do I get Thunderbird to find my profile again?

Wšykne wótegrona (8)

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Contents of profiles.ini

[General] StartWithLastProfile=1

[Profile0] Name=default IsRelative=1 Path=Profiles/a6mpa2ma.default Default=1

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I can't see how replacing the NIC can impact your Thunderbird profile.

What profile is Thunderbird using?

At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information > Profile Folder > Open Folder.

This will open your currently used profile folder in Windows Explorer.

What is the full path to your profile, including the profile name?

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Hi,

Thanks for your response!

When clicking Menu, then Help, I am redirected here: https://support.mozilla.org/en-US/products/thunderbird

This is the profile path, and the profile I am using: C:\Users\Arnold\AppData\Roaming\Thunderbird\Profiles\a6mpa2ma.default

I managed to solve things manually, moving folders around, but it still looks weird:

e.g. C:\Users\Arnold\AppData\Roaming\Thunderbird\Profiles\a6mpa2ma.default\Mail now has 4 folders: Local Folders Local Folders-2 pop.gmail.com pop.gmail-2.com

Before my mail was stored in Local Folders, now it is stored in pop.gmail-2.com

Local Folders still contains my old mailbox, but I can not access it (in Thunderbird), pop.gmail.com has some files in it, but appears empty.

I don't know how to resolve this.

Wót Arnold59 změnjony

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When clicking Menu, then Help, I am redirected here:

You're supposed to hover over help and open the drop-down menu.

I managed to solve things manually, moving folders around,

Please explain what you did.

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Yes, indeed. I found it. I use now the correct profile, but seem to have two accounts there: see attachment.

I resolved the folder issues by manually moving folders from the old location (Local Folders) to the new location (pop.gmail-2.com). Then started Thunderbird, and there I could move my emails back to the correct folders.

Howcome I have two accounts? I use only one email address.

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From your screenshot there is only one (Gmail) account. Why you do have a pop.gmail.com and a pop.gmail-2.com folder, I have no idea. Perhaps it's been something you did, or may be anti-virus software did play a role.

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No, this started since my mailbox messed up. I have both folders (Local Folders and gmail) twice now.

Is there any way this can be corrected?

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Local Folders is always there. http://kb.mozillazine.org/Local_Folders