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I reinstalled windows and then reinstalled Nightly, I entered my sync account info but nothing is being retrieved?

  • 3 wótegrona
  • 1 ma toś ten problem
  • 3 naglědy
  • Slědne wótegrono wót the-edmeister

RamyEmam
RamyEmam
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Had to upgrade to Windows 10, then reinstalled Nightly, reset my sync account password and confirmed the new one, afterwards none of my bookmarks/ add-ons, etc have been retrieved.

what should I do?

Had to upgrade to Windows 10, then reinstalled Nightly, reset my sync account password and confirmed the new one, afterwards none of my bookmarks/ add-ons, etc have been retrieved. what should I do?

Wšykne wótegrona (3)

philipp
philipp
  • Moderator
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hi RamyEmam, the proper sync password is the only way to decrypt your sync data stored on mozilla's servers. by resetting the password you lose the only decryption key and the data on the servers is lost unfortunately (this has to be confirmed during the password reset procedure).

RamyEmam
RamyEmam Pšašaŕ
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Thanks Philipp for your reply, yes they should warn users for this action. and they should revisit this mechanism, forgetting my password doesn't mean to lose my data.

the-edmeister
the-edmeister
  • Moderator
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There is a warning message about resetting the Sync Password.


See the screenshot.