Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

User name or password not recognised

  • 2 wótegronje
  • 2 matej toś ten problem
  • 4 naglědy
  • Slědne wótegrono wót vwkompak

more options

I have installed Thunderbird on a new computer and successfully set up one of my email accounts. When I try to set up another account, I get a message saying user name or password not recognised. I can get into this account using the BT webmail and thus know I have the correct password. Any ideas?

I have installed Thunderbird on a new computer and successfully set up one of my email accounts. When I try to set up another account, I get a message saying user name or password not recognised. I can get into this account using the BT webmail and thus know I have the correct password. Any ideas?

Wubrane rozwězanje

Sorted now, thanks

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (2)

more options

Are you sure to have entered your full email address for the username, and all other settings are like they are on this page?

Also, did you check this page and could there be an additional setting in your webmail interface to enable remote access by an email client (either POP or IMAP) that is not mentioned there?

more options

Wubrane rozwězanje

Sorted now, thanks