new update has deleted all my accounts how can I get them back?
Hi,
my thuinderbird was recently updated and now I have lost all my linked accounts.
How can I get my accounts back (some of them I have lost the passwords to)
thanks.
Wšykne wótegrona (3)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Hi here is dump from troubleshooting
Application Basics
Name: Thunderbird Version: 45.7.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20170124052806 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
Crash Reports http://crash-stats.mozilla.com/report/index/bp-89bf1ab4-ae14-499b-8dc3-c0dd12160401 (2/04/2016) http://crash-stats.mozilla.com/report/index/bp-aa1da59a-941f-41ac-b939-9788f2160303 (3/03/2016) http://crash-stats.mozilla.com/report/index/bp-ac665738-f46c-4aac-8bae-00c922141014 (14/10/2014) http://crash-stats.mozilla.com/report/index/bp-f1af5056-0a09-4a03-9609-37cc42131120 (20/11/2013) http://crash-stats.mozilla.com/report/index/bp-9cb65517-01ac-4deb-a22f-701ae2131115 (15/11/2013)
Extensions Lightning, 4.7.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} McAfee Anti-Spam Thunderbird Extension, 2.0, true, msktbird@mcafee.com Export for Thunderbird & Lightning Launcher, 2.0.7, false, {9d4727a2-1562-e247-bbf7-0e26ac63b123} Thunderbird Address Book Synchronisation Extension, 1.9.105.1160, false, synchronize@nokia.suite ThunderSync, 2.6, false, thundersync@frank.abelbeck
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.7.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.direct2d: 3 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 9b05e496-7c74-4b4a-9b97-58b63706dcf network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1486351635 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0116 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Driver Version: 8.15.10.2361 Driver Date: 4-10-2011 Adapter Description (GPU #2): NVIDIA GeForce GT 525M Vendor ID (GPU #2): 0x10de Device ID (GPU #2): 0x0df5 Adapter RAM (GPU #2): 1024 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version (GPU #2): 21.21.13.7290 Driver Date (GPU #2): 9-16-2016 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.17568) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_4_1 ps_4_1) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.12 4.12
NSS 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS Util 3.21.3 3.21.3
NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC
http://kb.mozillazine.org/Recovering_deleted_mail_accounts
If I had to guess why it happened I would say McAfee did it again. To selectively loose only the account information from the prefs.js file would indicate that the issue had to happen from internally to Thunderbird. As you are not one of millions, we have to look for a reason.
Givens McAfees long history of Thunderbird breaking activities and the fact their add-on would be trying to interact with each account separately. Not that I have a clue what their add-on does really. I think that will be the cause.