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When I filter inbox mail, attachments get "lost". How do I get the attachments to filter along with their respective emails?

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  • Slědne wótegrono wót user1121639

espaqu
espaqu
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When I complete a service call at work, my company's dispatch system sends me an email with a PDF attached, documenting the work I performed. I wanted to automatically place those emails in a specific folder, so I created a filter which moves the emails as intended. However, in the process, the attachment icon/link disappears. If the attachment is still on my computer, I can no longer locate it.

Screenshot of destination folder: lower two emails were moved from Inbox using the filter, upper two were moved from Inbox by drag-and-drop. Link icon disappears on the filtered emails.

Thank you for whatever insight you can provide!

When I complete a service call at work, my company's dispatch system sends me an email with a PDF attached, documenting the work I performed. I wanted to automatically place those emails in a specific folder, so I created a filter which moves the emails as intended. However, in the process, the attachment icon/link disappears. If the attachment is still on my computer, I can no longer locate it. Screenshot of destination folder: lower two emails were moved from Inbox using the filter, upper two were moved from Inbox by drag-and-drop. Link icon disappears on the filtered emails. Thank you for whatever insight you can provide!
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user1121639
user1121639
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In Thunderbird, e-mail attachments stay as part of the e-mail unless you manually save out the attachment. Filtering the e-mail does not separate attachments from the e-mails.

Something else is going on, and it is probably corruption of your Inbox and/or the folder those e-mails are going into.

1. Backup the Profile folder.

2. For both the Inbox and that folder those e-mails are going into, right-click the folder, choose Properties, then click the Repair Folder button.

3. Select the account in Thunderbird, then from the menu: File: Compact Folders.

If that doesn't solve the issue, then:

4. Find & open your Thunderbird Profile folder:

Select Help: Troubleshooting Information from the Thunderbird menu (either from the menu button , on the top right, or the normal menu at the top of the window.)

Under "Application Basics", beside "Profile Folder", click the "Show Profile" button. This will open a window showing the contents of your Thunderbird Profile folder.

5. Quit Thunderbird, but keep that window open showing your Thunderbird Profile folder.

6. Delete "global-messages-db.sqlite" and "panacea.dat" from the profile folder.

Now please read and follow the advice in this article: Keep it working - Thunderbird