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My Quickens 2016 cannot log into my account. What can I do?

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Jimm12
Jimm12
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I have Quickens 2016 home and business. I try to send an invoice and an error message comes up that says email log in fail. Help me fix this please

I have Quickens 2016 home and business. I try to send an invoice and an error message comes up that says email log in fail. Help me fix this please

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Matt
Matt
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what exactly does the error message say? a screen shot would be helpful so we could see what you see.