Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Unable to sync account data.

  • 1 wótegrono
  • 1 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót Paul

sherristone4224
sherristone4224
more options

Former email and phone were retired. I changed ISP's, hence got a new email address. Also, my former phone became corrupted and was returned for a new one and just downloaded and installed Firefox on it. But now need my sync data from current account existing under expired email address due to changing ISP's. How do I recover and sync data (bookmarks, password vault, etc.) to my new phone and get the email address changed in firefox?

Former email and phone were retired. I changed ISP's, hence got a new email address. Also, my former phone became corrupted and was returned for a new one and just downloaded and installed Firefox on it. But now need my sync data from current account existing under expired email address due to changing ISP's. How do I recover and sync data (bookmarks, password vault, etc.) to my new phone and get the email address changed in firefox?

Wšykne wótegrona (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.