Need to make sure cookies are not blocked and cross-site tracking in enabled
HI,
For many years I have used Firefox as my browser, and I have also used the Bank of America online banking service. Until yesterday, there were no problems with this pairing.
Yesterday, I was able to log on to my B of A account, but I ran into trouble when I attempted to go from their home page to their bill paying service. I was unable to continue and received this message:
"Why can't I access Bill Pay? You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms. *Block third party cookies. *Cookie tracking. *Cross-site tracking. Make sure cookies are not blocked and cross-site tracking in enabled. Follow any additional instructions in your browser once you have adjusted these settings."
I have been able to verify that a Firefox update was successfully installed on October 3, 2024 at 12:48:08 PM. The update numbers are 131.0 (20240923135042).
Because of the timing, I suspect that this latest update somehow impacted my Bank of America online account.
I do not know how to proceed to accomplish the required modifications that would enable me to continue using all of the features on my B of A account.
Can you help?
Mike
Wšykne wótegrona (3)
You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock,NoScript,DuckDuckGo PE,Disconnect,Ghostery,uBlock Origin,Malwarebytes), always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Development team identified the issue and we are working on a fix. It will be resolved as soon as possible with the next update.
In the meanwhile, setting ETP setting to Standard should resolve this issue. https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_adjust-your-global-enhanced-tracking-protection-settings
Thanks for submitting this!
We have just released an update - Firefox 131.0.3 that fixes this issue. Please make sure to update your Firefox. Thank you for reporting this and happy browsing!
Musyśo se pla swójogo konta pśizjawiś, aby na pśinoski wótegronił. Pšosym stajśo pšašanje, jolic hyšći njamaśo wužywaŕske konto.