Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

sync password is "incorrect" despite reset re/ instructions What do I do?

  • 2 wótegronje
  • 2 matej toś ten problem
  • 4 naglědy
  • Slědne wótegrono wót Chris

more options

Sync won't accept my password. I have cut+pasted it after reseting password, I have typed it in, I have reset password again and repeated, all to no avail. I recently updated to FF 7.0. The Sync Add-On seems to be gone from the list. Unfortunately this has cost me ability to Sync to my iPad where the new password doesn't work either. Instructions on this in Help seem outdated as they refer to screens I don't see. I need better help.

Sync won't accept my password. I have cut+pasted it after reseting password, I have typed it in, I have reset password again and repeated, all to no avail. I recently updated to FF 7.0. The Sync Add-On seems to be gone from the list. Unfortunately this has cost me ability to Sync to my iPad where the new password doesn't work either. Instructions on this in Help seem outdated as they refer to screens I don't see. I need better help.

Wšykne wótegrona (2)

more options

Hello,

There has been some server-side trouble with Sync today - it should sort itself out soon. You can keep an eye on the status by checking this page: https://services.mozilla.com/status/

more options

Thanks for answering+helping. I had no idea it was a system problem. What a waste of time I had!