We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Please try these general troubleshooting steps:

• Try Firefox in safe mode ^{(More Details)}
• Scan your computer for infections ^{(Additional Steps)}
• Check for plugin updates ^{(Check Now)}
• Ensure that your firewall/antivirus programs are not interfering

Please report back with the results of each step above.

Report ID Date Submitted bp-58104923-2e74-49c8-8170-758f22131220 12/19/2013 9:55 PM bp-262cffd3-822a-4f48-a3db-b89962131220 12/19/2013 7:56 PM bp-c5bd7ab1-8790-43dc-ba0f-48afb2131220 12/19/2013 7:56 PM bp-80fad626-0c68-469b-8b4f-0f0992131220 12/19/2013 7:50 PM bp-86ab2c24-6d90-4571-ba0a-e223d2131220 12/19/2013 7:49 PM

That is a problem with the Lexmark printer driver (LXBVDR5C.DLL)

• https://crash-stats.mozilla.com/report/index/58104923-2e74-49c8-8170-758f22131220

• http://www.liutilities.com/products/wintaskspro/dlllibrary/lxbvdr5c/

You can try if there is an updated driver available for Lexmark.

You can try to reset the print prefs in case some setting is causing this issue.

• http://kb.mozillazine.org/Problems_printing_web_pages
• https://support.mozilla.org/kb/how-print-websites

bp-b2fbc11e-ef6f-4ff0-9c9b-86a512140527 5/27/14 1:04 PM bp-615064b7-3b7f-442e-9c88-8958d2140527 5/27/14 1:01 PM bp-30ad9ec8-a2d6-495f-b9ca-038322140527 5/27/14 12:51 PM bp-cf249c09-c6ac-425b-9227-4268a2140527 5/27/14 12:49 PM bp-fe4c9f77-ac6d-419e-9f47-385a92140527 5/27/14 12:46 PM

Also see editlocked original and open thread /questions/1003343