Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

I have no sound. I got a message the my audio needs to be reconfigured. How do I do that?

  • 1 wótegrono
  • 1 ma toś ten problem
  • 2 naglěda
  • Slědne wótegrono wót Gingerbread Man

OfficeManager
OfficeManager
more options

I have a new computer with Windows 8. I can't get any sound. The speakers have power and the volume in 

the control panel is at medium. I also can't play videos without an error message.
I have a new computer with Windows 8. I can't get any sound. The speakers have power and the volume in the control panel is at medium. I also can't play videos without an error message.

Wšykne wótegrona (1)

Gingerbread Man
Gingerbread Man
more options

What is the error message you get when trying to play videos? Please post links to pages where the problem occurs.

Most videos play though Flash Player, which has its own entry in the Windows volume mixer, separate from Firefox. You need to make sure that the volume level for both is properly set.

This is a Flash video, affected by "Adobe Flash Player" in the volume mixer.

This is an HTML5 video, affected by the Firefox entry in the volume mixer.