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Why does AutoConfig not connect and Mail.coml not authenticate WINDOWS 8 for Thunderbird?

  • 2 wótegronje
  • 1 ma toś ten problem
  • 26 naglědow
  • Slědne wótegrono wót sfhowes

EmmGee
EmmGee
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AutoConfig doesn't connect (shows the screen immediately) and Mail.com will not authenticate (done manually) ONLY ON WINDOWS 8 (other Windows versions work well) What is going on? I was able to take the same exact login credentials and successfully logged into mail.com, when Thunderbird did not. I have 2 other computers XP and Windows 7, that have no issues. Checked Windows Firewall, and Thunderbird is allowed to get in and out. I'm on an Acer Aspire (V5-122p), which has Windows 8 and AMD A4 (dual 1.00). Is it possibly a new Thunderbird version with an issue?

Note I have gotten about.com's mail.com info for SMTP and Pop3, but none worked.

AutoConfig doesn't connect (shows the screen immediately) and Mail.com will not authenticate (done manually) ONLY ON WINDOWS 8 (other Windows versions work well) What is going on? I was able to take the same exact login credentials and successfully logged into mail.com, when Thunderbird did not. I have 2 other computers XP and Windows 7, that have no issues. Checked Windows Firewall, and Thunderbird is allowed to get in and out. I'm on an Acer Aspire (V5-122p), which has Windows 8 and AMD A4 (dual 1.00). Is it possibly a new Thunderbird version with an issue? Note I have gotten about.com's mail.com info for SMTP and Pop3, but none worked.

Wšykne wótegrona (2)

christ1
christ1
  • Top 25 Contributor
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Can you post the SMTP and Pop3 info you got?

Please also post your Troubleshooting Information.

Help - Troubleshooting Information

Press Alt or F10 to restore the menu bar in case it's hidden.

sfhowes
sfhowes
  • Top 10 Contributor
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https://support.mozilla.org/en-US/questions/992085#answer-549247