How do I know if this is the true Mozilla support page?
By now I am believing the answer is obvious. I got a message where the screen says "it looks like you're using an outdated version of Firefox," then basically, "click here to update." If I updated every time I get a message saying something is outdated I would have all kinds of jerkwater programs costing me unnecessary money, not to mention a bunch of tracking adware slowing my computer's performance.
But I believe this is the real deal--but you still might tell me if there is a simple way to tell.
Thanks
Όλες οι απαντήσεις (4)
hello rasavary, only the extended certificate information of the legitimate mozilla support site will show that it's operated by the mozilla foundation.
Under Help go to About Firefox which will tell you if Firefox is up to date. This time it will update you to Fx 30. You can check the particular version you have Options>Advanced>Update>Show update history.
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Whenever you get a message / popup that software / files need to be updated,
DO NOT USE ANY OF THE PROVIDED LINKS.
While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}
You can sent a report to The FBI via their web site Internet Crime Complaint Center (IC3) {web link}
You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery
Help us safeguard Mozilla’s trademarks by reporting misuse {web link}