POP Account stopped receiving
My POP email account stopped receiving messages after a server upgrade. Sending works fine. I had another account on this server that also stopped receiving messages (sending also worked fine) and I had to delete the account and start over, which fixed the problem, but this second account has thousands of messages filed in 50 folders and I do not want to lose any of the information, so how do I fix this without deleting the account?
Many thanks.
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Account 9 - westportnow.com:110
Account 13 - mail.westportnow.com:110
Different server names.
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Check your firewall and see if it is blocking the new version of Thunderbird. They have a habit of doing that. The firewall should have Thunderbird set as allow or always depending on the terminology they use.
This happened before I updated TB and were the only two accounts affected. Nothing changed other than the server being upgraded from PLESK 11 to PLESK 12.
Then I would suggest that you get a current list of server settings from your provider and see if any of the settings in Thunderbird need updating.
Have you compared the settings for the account that works with the one that does not?
Yes, I checked everything, re-entered the password info on the server. One account now works once I deleted it and re-did it, the other does not work and I would like a solution that doesn't involve deleting this huge account. The admin that hosts our server does not know why the accounts stopped receiving (but not sending) as the settings did not change.
You could post your troubleshooting info and see if someone can spot a setting that needs changing.
In the Help menu is Troubleshooting Information. Click that and then select Copy Text to Clipboard
Uncheck the box to include account names
Paste that info into a reply box here.
The problem account is ACCOUNT 9 -- ACCOUNT 13 is the other account on the same server, which I fixed by deleting and adding back.
Application Basics
Name: Thunderbird Version: 31.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20140717165725 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account6: INCOMING: account6, , (pop3) pop.optonline.net:110, plain, passwordCleartext OUTGOING: mail.optonline.net:587, plain, passwordCleartext, true
account8: INCOMING: account8, , (pop3) webmail.newheadings.com:110, alwaysSTARTTLS, passwordCleartext OUTGOING: webmail.newheadings.com:587, alwaysSTARTTLS, passwordCleartext, true
account9: INCOMING: account9, , (pop3) westportnow.com:110, alwaysSTARTTLS, passwordCleartext OUTGOING: mail.westportnow.com:587, alwaysSTARTTLS, passwordCleartext, true
account11: INCOMING: account11, , (pop3) mail.cortinalearning.com:110, plain, passwordCleartext OUTGOING: mail.cortinalearning.com:2525, plain, passwordCleartext, true
account12: INCOMING: account12, , (pop3) mail.leefleming.com:110, plain, passwordCleartext OUTGOING: mail.leefleming.com:2525, plain, passwordCleartext, true
account13: INCOMING: account13, , (pop3) mail.westportnow.com:110, alwaysSTARTTLS, passwordEncrypted OUTGOING: mail.westportnow.com:587, alwaysSTARTTLS, passwordCleartext, true
account14: INCOMING: account14, , (imap) mail.infopulsellc.com:143, plain, passwordCleartext OUTGOING: mail.infopulsellc.com:2525, plain, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-7e87372d-7ee9-47bf-b601-38b612140710 (7/10/2014)
Extensions ImportExportTools, 2.8.0.4, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Lightning, 3.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Manually sort folders, 1.1, true, tbsortfolders@xulforum.org Show All Body Parts, 1.2, true, ShowAllBodyParts@kamens.us
Important Modified Preferences
Name: Value
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Graphics
Adapter Description: NVIDIA NVS 2100M Vendor ID: 0x10de Device ID: 0x0a6a Adapter RAM: 512 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 9.18.13.2702 Driver Date: 8-29-2013 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 WebGL Renderer: false GPU Accelerated Windows: 2/2 Direct3D 10
AzureCanvasBackend: direct2d AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d
JavaScript
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Accessibility
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Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2 Basic ECC 3.16.2 Basic ECC
NSS Util 3.16.2 3.16.2
NSS SSL 3.16.2 Basic ECC 3.16.2 Basic ECC
NSS S/MIME 3.16.2 Basic ECC 3.16.2 Basic ECC
Επιλεγμένη λύση
THANK YOU!