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unable to recieve email from pop.verizon.net since 9/16 at home, able to receive email at work on different PC

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  • Τελευταία απάντηση από mosg

mosg
mosg
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rudimentary trouble shooting: 1. I am able to access my email via web mail 2. I am able to access my email via a PC at work using windows 7 and symantec antivirus

the settings for thunderbird 31.1.1 at work and home PC are: pop.verizon.net port 995

  • username*

SSL/TLS Normal password

Outgoing server (SMTP) Settings verizon Online-smtp.verzon.net port 465

  • username*

normal password SSL/TLS

So i assume this means my email is either being blocked by my ISP (time warner cable) or some sort of firewall using windows firewall and avast free anti-virus

have tried disabling avast to no avail.

any help would be appreciated, not sure what next in terms of tests or need for settings thanks

rudimentary trouble shooting: 1. I am able to access my email via web mail 2. I am able to access my email via a PC at work using windows 7 and symantec antivirus the settings for thunderbird 31.1.1 at work and home PC are: pop.verizon.net port 995 *username* SSL/TLS Normal password Outgoing server (SMTP) Settings verizon Online-smtp.verzon.net port 465 *username* normal password SSL/TLS So i assume this means my email is either being blocked by my ISP (time warner cable) or some sort of firewall using windows firewall and avast free anti-virus have tried disabling avast to no avail. any help would be appreciated, not sure what next in terms of tests or need for settings thanks

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christ1
christ1
  • Top 25 Contributor
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Are you certain you do have the correct server settings? http://help.yahoo.com/l/us/verizon/mail/ymail/basics/mail-12859445.html#mozthunderbird If in doubt, check with Verizon.

What error message do you get?

mosg
mosg Ιδιοκτήτης ερώτησης
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thank you for your reply i am certain i have the correct server settings as they worked the day before and they work now on my PC at work (verizon ISP), but not at home (time warner cable ISP). i do not use verizon/yahoo. having terminated my residential service due to a move to non-verizon serviced area, i maintained the verizon email domain.

i do not get an error message per se i get the following line in the bottom of the thunderbird window: connected to pop.verizon.net which lasts for a while then goes away without retrieving any email

have tried verizon tech boards to no avail will have to call during day, which is difficult...