Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

Αυτό το νήμα αρχειοθετήθηκε. Παρακαλούμε κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

I keep getting "the connection was reset" etc when logged onto my bank.

  • 2 απαντήσεις
  • 4 έχουν αυτό το πρόβλημα
  • 2 προβολές
  • Τελευταία απάντηση από Sueps

Sueps
Sueps
more options

When logged on to my bank (business account) and setting up weekly payments I can set up a couple of them but then I get the "the connection was reset" etc error message. If I try to log in again I just keep getting the same message.

Then I have to open up Chrome, log in to the bank, and finish the job with no trouble at all. Generally I prefer to use Firefox; but maybe not for much longer!

When logged on to my bank (business account) and setting up weekly payments I can set up a couple of them but then I get the "the connection was reset" etc error message. If I try to log in again I just keep getting the same message. Then I have to open up Chrome, log in to the bank, and finish the job with no trouble at all. Generally I prefer to use Firefox; but maybe not for much longer!

Επιλεγμένη λύση

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Ανάγνωση απάντησης σε πλαίσιο 👍 0

Όλες οι απαντήσεις (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Επιλεγμένη λύση

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Sueps
Sueps Ιδιοκτήτης ερώτησης
more options

Thanks cor-el, I'll give your suggestions a try next week when I have to log into the bank.

Will let you know how I get on; I just hope I won't have to keep on doing it every time!