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No matter what letter I type in after "To" to Write a message, the same email address appears.

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WHillman
WHillman
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I have been accustomed to simply typing in a single letter after "To" when starting to Write a message. The letter is related to the name of the person, e.g. for Bill, I type in b, and up comes his email address. However for the last few days any letter of the alphabet will produce only a particular person's email address, usually not the one I want to write to. I can type in any letter of the alphabet and the same email address comes up after the "To". How do I restore the program to the previous state where a letter will produce the email address I want?

I have been accustomed to simply typing in a single letter after "To" when starting to Write a message. The letter is related to the name of the person, e.g. for Bill, I type in b, and up comes his email address. However for the last few days any letter of the alphabet will produce only a particular person's email address, usually not the one I want to write to. I can type in any letter of the alphabet and the same email address comes up after the "To". How do I restore the program to the previous state where a letter will produce the email address I want?

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user01229325
user01229325
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Welcome to the new and not improved address suggestion scheme. Instead of looking for Starts With it now works on It Contains.

This is a big source of complaints with all versions starting with v31.

You either have to keep typing until it finds who you are looking for or go back to a version before they broke it like v24.6.

Maybe one day the developers will come to their senses and go back to what worked for most users and abandon this new process. All they would need to do is read the forum posts since they released this broken software.